Wed Evening UPDATE:

RAWA has announced a limited access to MOUL and the city. 7 players currently in the city, lag freezes reported by the Guild of Greeters.  Also there is now a File Planet Mirror to download the Install Package. Create and account and the links to the install from Cyan and Cyan duplicate on File Planet (mirror) on Play page at MOUL site:

http://mystonline.com/en/play/

RAWA says:

Edited first post to point to the Play page for currently available mirrors. One is currently available. The list on the Play page will be updated as more become available.

Thank you.

Our Suggestion: if you have been in and been to the City let others play for now, lets share and make this happen for as many as possible. That way we all have fun.

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Wed Feb 10, 2010 8:48 pm — Post subject: Progress Update
RAWA
Cyan Employee
Joined: 09 May 2006

Posts: 133

Location: Spokane, WA
  Posted: Wed Feb 10, 2010 8:48 pm — Post subject: Progress Update

We are in the process of creating a different installation method that will utilize several mirror sites. It will take at least a day for them to get up and running. We will update with specific information when it is available.

We are also creating a new build to help separate the people trying to get the datafiles from the people who have the data and are trying to get into the game.

We have roughly 3,000 people all trying to get the data. (Thanks!)

Note to those waiting for your password setup emails: As many of you waiting for your emails have discovered, some service providers are not delivering our password setup emails, because they consider them to be spam. Users with Comcast addresses seem to be the emails that are bouncing back to us the most as undeliverable, but there are others. One user posted a work around. However, the work around will not work until the servers are back up. You'll just get an error page if the server is down.

http://mystonline.com/forums/viewtopic.php?p=317055#317055

the Workaround:by Stejovis

Stejovis

Joined: 10 Mar 2008

Posts: 42

  Posted: Wed Feb 10, 2010 5:26 pm — Post subject: Warning to those waiting for your email from Cyan

I found out the hard way that not all ISPs are friendly to the email Cyan sends out. This would be a good place to compare notes on which ISPs/mail hosts work and which don't.

I spent the first 24 hours from the first opening of MO:ULagain waiting in vain for an email to arrive. The problem in my case was not with Cyan's server, but with my ISP; Comcast. I sent several email requests that were to go to my comcast email address, but none of them has ever made it, even to today. I switched to my yahoo account, and got the reply almost immediately. In my case it was in the normal inbox, though some have reported they had to look in their spam folder for it. But even that is better than Comcast.

WARNING --- WARNING -- WARNING --
IF YOU ARE USING A COMCAST ACCOUNT and did not receive your email from Cyan yet, you can stop waiting since you aren't going to get one at all. Open a free email account with Yahoo, or Google's Gmail seems to work well too, and you are likely to be in business the next time the Cyan servers are set to create new accounts again.

I understand that people have been having a similar problem with Hotmail.